Candidate Overview
The candidate is a highly organised and detail-driven Operations Assistant with 4 years’ experience supporting omnichannel retail and e-commerce operations within premium/luxury consumer environments. They bring a strong foundation in logistics coordination, stock control, and cross-functional operational support, with a proven ability to maintain accuracy, improve service levels, and resolve day-to-day operational challenges at pace.
Commercially aware and process-oriented, the candidate has contributed to improvements in delivery performance, stock accuracy, and cost control, while supporting business growth through structured reporting and operational discipline.
Core Expertise
- Omnichannel retail operations support (e-commerce & stores)
- Carrier performance monitoring & delivery issue resolution
- Stock control, reconciliation & inventory accuracy
- Operational reporting, data analysis & KPI tracking
- Cross-functional coordination (Retail, Buying, Finance, Customer Care)
- Supplier invoice validation & cost checking
- SOP documentation & process standardisation
- Excel / Google Sheets (reporting, VLOOKUP, pivot tables)
- ERP / WMS exposure (stock & order management systems)
- Logistics support for store openings, pop-ups & events
Selected Career Achievements
- Improved delivery SLA adherence by +8% through proactive carrier tracking and early issue escalation across UK and international shipments.
- Reduced stock discrepancies by ~20% within a 6-month period through enhanced reporting, reconciliation routines, and warehouse communication.
- Processed and successfully recovered £50k+ annually in lost/damaged parcel claims through structured follow-up with logistics partners.
- Identified recurring returns issues, contributing to a ~12% reduction in repeat delivery failures through improved root cause tracking.
- Streamlined supplier invoice validation process, reducing discrepancies and approval delays by ~25%.
Ideal Next Role
They are particularly well suited to businesses experiencing growth and complexity across logistics, stock management, and cross-functional coordination, where accuracy, pace, and proactive problem-solving are critical.
They will add immediate value in roles requiring strong reporting discipline, carrier and warehouse coordination, and hands-on operational support across multiple functions.
Interested in learning more? Please contact Imagine Executive Solutions for a confidential discussion.