Candidate Overview
The candidate is a high-impact Day Operations Manager with 6+ years’ experience leading fast-paced last-mile and dispatch operations within tech-enabled parcel and grocery delivery networks. They specialise in end-to-end shift ownership across UTR (in-depot) and OTR (on-the-road) performance, combining real-time operational control with structured forward labour and capacity planning.
Commercially disciplined and operationally hands-on, they have consistently improved OTIF, reduced cost per drop, strengthened driver reliability, and embedded audit-led safety and compliance standards in scale-up environments experiencing sustained double-digit volume growth.
Core Expertise
- Driver capacity & pool management
- Dispatch accuracy & on-time set-off governance
- Real-time route monitoring & escalations management
- Labour planning (Peak & seasonal modelling)
- SLA, Delivery Success & OTIF optimisation
- Cost control (TPH, labour ratio, cost-per-drop)
- Standard operating procedure (SOP) design & CI delivery
- Stakeholder management across commercial & fleet functions
Selected Career Achievements
- Improved Delivery Success rate from 96.1% to 98.7% within 9 months by tightening set-off governance, introducing live route exception dashboards, and strengthening DSP accountability rhythms.
- Reduced cost per parcel by 11% year-on-year through forward labour modelling (W+1 planning), improved block uptake reliability, and productivity discipline across sortation and dispatch.
- Increased partner driver attendance and punctuality from 89% to 97% through structured performance scorecards, clearer compliance standards, and proactive pool management.
- Reduced recordable safety incidents by 28% in 12 months through consistent SAT ownership, near-miss reporting engagement, and visible shift-level safety leadership.
Leadership Profile
Experienced managing 4–6 direct reports (Shift Managers / Coordinators / Fleet leads) and indirectly leading 80–100+ drivers and warehouse colleagues. Data-led but people-focused—uses clear KPIs, daily bridge reviews (DBR/WBR rhythm), and structured handovers to drive accountability.
Strong DSP relationship management skills—balances commercial partnership with performance discipline.
Builds succession depth through structured coaching and clear performance standards, particularly within first-line leadership teams.
Why this profile resonates…
- Proven ability to lead live day-shift parcel operations across 60–120+ staff in high-growth environments.
- Strong blend of driver performance management, labour planning, and SLA optimisation.
- Experienced in bridging Night-to-Day performance metrics and owning site-level accountability across safety, quality, people and cost.
Interested in learning more? Please contact Imagine Executive Solutions for a confidential discussion.